We value honest feedback from training providers, employers and apprentices.
Over recent months, we have used that feedback to deliver a focused programme of improvement across our apprenticeship assessment service.
Clearer, more joined-up support
Our Customer Experience, Quality, Apprenticeships and Business Growth teams now work more closely to share provider insight. This is helping us provide clearer communication and more proactive support.
Enhanced identity verification
We’ve introduced a secure SharePoint process for identity evidence when an initial check cannot be completed. Confirmation emails now explain identity requirements in advance, helping apprentices prepare for assessment.
Feedback that leads to action
Working together, our teams implemented improvements under a clear programme of work. These are now part of everyday practice, and we continue to review feedback regularly.
What happens next
We will continue to listen to customers, review our processes and improve the support available to providers, employers and apprentices. Your experience matters, and your feedback helps us make our service better. Share your feedback
