Ref: 600/7646/X
Level:
2
GLH:
80
TQT:
130
Age Range:
Pre 16
This qualification has been designed for people working in, or wishing to work in, customer service related roles.
This qualification provides the underpinning knowledge and understanding required for learners to be able to start to perform in a customer service role effectively.
Learners can progress onto a range of other training programmes and/or employment in customer focused vocational areas.
*IMPORTANT NOTICE* AIM Qualifications and Assessment Group is not a training provider and is unable to provide careers advice on specific courses or qualifications.
Learners who are currently studying / or have completed an AIM Qualification should contact their training provider with queries or be directed to the Learner’s Page for further information.
To achieve this qualification learners must complete all the essential components (see Qualification Specification).
See the Qualification Specification for more details.
AIM Qualifications Entry 3 Certificate in Skills for Working in Business, Administration and Customer Service Industries
This qualification has been developed in conjunction with employers, training providers and subject matter experts.
AIM Qualifications Entry 3 Diploma in Skills for Working in Business, Administration and Customer Service Industries
This qualification has been developed in conjunction with employers, training providers and subject matter experts.
AIM Qualifications Level 1 Award in Customer Service
A short qualification consisting of two units covering welcoming, receiving, and caring for visitors to sites, communicating with customers and dealing with complaints.
AIM Qualifications Entry 3 Award in Skills for Working in Business, Administration and Customer Service Industries
This qualification has been developed in conjunction with employers, training providers and subject matter experts.
