Ref: 610/0337/2
Level:
1
GLH:
42
TQT:
50
Age Range:
Pre 16
A short qualification consisting of two units covering welcoming, receiving, and caring for visitors to sites, communicating with customers and dealing with complaints.
To enable learners to progress to further learning in the area of customer service or to prepare for employment in the hospitality or retail sector.
This qualification is mainly theory based, it can be delivered face to face or remotely and no practical placement is required.
*IMPORTANT NOTICE* AIM Qualifications and Assessment Group is not a training provider and is unable to provide careers advice on specific courses or qualifications.
Learners who are currently studying / or have completed an AIM Qualification should contact their training provider with queries or be directed to the Learner’s Page for further information.
To be awarded the AIM Qualifications Level 1 Award in Customer Service, learners must achieve:
See the Qualification Specification for more details.
AIM Qualifications Level 1 Award in Customer Service
A short qualification consisting of two units covering welcoming, receiving, and caring for visitors to sites, communicating with customers and dealing with complaints.
AIM Qualifications Level 1 Award in Skills for Working in Business, Administration and Customer Service Industries
This qualification has been developed in conjunction with employers, training providers and subject matter experts.
AIM Qualifications Level 2 Award in Business Enterprise
Learners will be able to assess their own suitability to start up and run a business enterprise.
AIM Qualifications Entry 3 Award in Skills for Working in Business, Administration and Customer Service Industries
This qualification has been developed in conjunction with employers, training providers and subject matter experts.
