Learners

FAQs

Q: What is a unit?

A: A unit is a set of learning outcomes with associated criteria. A learner will be assessed against the criteria. If they achieve all the criteria, they will achieve the unit. A unit is assigned a number of credits, which describes the amount of learning, and a credit level which describes the level of the learning.

Q: What is the difference between a unit and a qualification?

A: A unit is a set of learning outcomes and criteria that a learner is assessed against. When all the criteria have been met, the learner achieves the unit. If the learner achieves a set of units that make up a qualification and have fulfilled any other requirements of the qualification, then they will achieve the full qualification.

Q: What are levels?

A: The level of the learning you undertake is similar to the level of study needed for other courses and UK wide recognised qualifications. A credit is a way of measuring, recognising and valuing your learning.

The level, given on the certificate for each unit you have achieved, shows the stage you have reached in your learning:

  • Entry Level
    Qualifications and units at Entry Level provide a basis for progression to other qualifications
  • Level One
    This is comparable to working at NVQ Level 1, GCSEs D-G and Foundation Diploma
  • Level Two
    This is comparable to working at NVQ Level 2, GCSE’s A* to C and Higher Diploma
  • Level Three
    This is comparable to working at NVQ Level 3, A and AS Levels, Advanced Diploma
  • Level Four and above
    This is comparable to higher education qualifications such as a first degree through to a PhD at level eight.

Please note these are not straight forward equivalences to other qualifications but it does explain the level at which you have studied and achieved.

Q: What are credits?

A: Credits are a way of measuring learning. A credit is based on a nominal 10 hours of learning, but this does not mean that you must spend 10 hours learning as some people can do it in less and for others, it may take more.

Q: How will my learning be assessed?

A: Your tutor will tell you more about how your learning is to be assessed. On most courses, the tutor or trainer assesses your work as you go along, and this does not involve exams. For example, the coursework you produce, such as computer printouts, paintings or projects, will show you and your tutor what you have learnt.

Q: What do I do if it goes wrong?

A: The first thing to do is talk to your tutors or student services if there is one within your learner provider. They may be able to help you with problems in your studies or advise you on how to find further help. If you have a problem with the tutor or training provider, the centre will have a procedure you must follow to resolve it.

AIM Qualifications do not normally get involved in problems between centres and learners. If however, the problem is related to the conduct of assessment and is not resolved, then it may under certain circumstances be referred to AIM Qualifications but only once the centre's internal processes have been exhausted.

Once you have completed and successfully achieved your AIM Qualifications course, your centre will submit a claim to AIM Qualifications for your certificate(s). We work closely with your centre and will post your certificate(s) to them, which they will then distribute to you.

Q: I haven’t received my AIM Qualifications certificate

A: If you have not received your AIM Qualifications certificate(s), you must contact the centre where you studied. The centre, on your behalf, will contact us if there is a problem.

AIM Qualifications sends certificates by recorded delivery to the centre. Original certificates are normally sent out within 20 working days from the centre claiming on your behalf.

Q: My certificate has been damaged, can I get a replacement?

A: The original certificate(s) must be returned to your centre, where they will apply for a replacement certificate on your behalf. Where the original certificate has been lost, stolen or not received, the replacement certificate is marked ‘replacement’ and printed with the reissue date.

If, for whatever reason, you cannot contact your centre or they cannot help you, please download, complete and send a Replacement Certificate Form to: AIM Qualifications and Assessment Group, 3 Pride Point Drive, Pride Park, Derby, DE24 8BX. We ask that you attach a copy of your ID (examples are given on the form) along with the £25 fee.

Q: How long will it take to receive a new certificate?

A: If your centre has completed the Replacement Certificate Form on your behalf, we endeavour to have your replacement certificate with them within 10 working days. 

If you have applied for a replacement certificate yourself, you should expect to receive your replacement certificate within 10 working days of receipt of the completed Replacement Certificate Form and payment. If you do not receive your certificate within this timescale, please contact our Customer Experience Team who will investigate this for you.

Q: My personal details (eg name) on my certificate are incorrect or have changed, can they be amended?

A: Your details on your AIM Qualifications certificates are taken from your centre's registration forms. Please check with your centre to see if the details they hold are correct. They will request a replacement certificate on your behalf. 

If, for whatever reason, you cannot contact your centre or they cannot help you, please download, complete and send a Replacement Certificate Form to AIM Qualifications and Assessment Group, 3 Pride Point Drive, Pride Park, Derby, DE24 8BX. Please provide details of the reasons for your replacement on the form. We ask that you attach a copy of your ID (examples are given on the form) along with the £25 fee.

Q: How can I tell if a certificate is genuine?

A: AIM Qualifications maintains records of all our qualification holders, along with the number on the certificate. Please contact our Customer Experience Team with any concerns you may have.