Creating Happy Customers
At AIM, giving the best customer support possible is at the very top of our list. It is the number one thing we want to achieve every day.
Whether that’s by developing high quality qualifications and supporting centres to deliver these across the UK and overseas, or working with partners in the creative, cultural and professional services industries to deliver efficient and uncomplicated end-point assessments for 20+ apprenticeship standards.
Our qualification's centres have dedicated, named contacts – comprising a centre lead and a customer experience adviser, at the end of a phone and answering emails throughout the working day.
Similarly, anyone with end-point assessment queries has a dedicated helpline and email staffed by people with a passion for customer care.
This is what sets us apart from other Awarding Organisations and EPAOs (end-point assessment organisations). You won’t find anyone friendlier, more professional or more supportive than us.
During the pandemic AIM staff have:
implemented a range of support clinics and workshops
introduced effective remote assessments
sent regular emails and updates to all customers
developed a coronavirus information hub and updated the website on a daily basis
But don’t just take our word for it. Here’s what our customers say:
"Gabi is an absolute superstar! She is always so supportive and accommodating with the apprentice’s requests and since she has been the main contact for us, things have really been going swimmingly. EPA is a stressful time for the apprentices and it's really nice for me to be able to honestly tell them that if there are any concerns of issues, my contact in AIM is really supportive and I can see that removes some of the tension."
Tell us what you think: email@example.com