Creating Happy Customers
At AIM, giving the best customer support possible is at the very top of our list. It is the number one thing we want to achieve every day.
Whether that’s by developing high quality qualifications and supporting centres to deliver these across the UK and overseas, or working with partners in the creative, cultural and professional services industries to deliver efficient and uncomplicated end-point assessments for 20+ apprenticeship standards.
Our centres have dedicated, named contacts – comprising a centre lead and a customer experience advisor, at the end of a phone and answering emails throughout the working day.
Similarly, anyone with end-point assessment queries has a dedicated helpline and email staffed by people with a passion for customer care.
This is what sets us apart from other Awarding Organisations and EPAOs (end-point assessment organisations). You won’t find anyone friendlier, more professional or more supportive than us.
During the pandemic AIM staff have:
implemented a range of support clinics and workshops
introduced effective remote assessments
sent regular emails and updates to all customers
developed a coronavirus information hub and updated the website on a daily basis
But don’t just take our word for it. Here’s what our customers say:
Tell us what you think: firstname.lastname@example.org